An IT support service is an essential element of any business, whether it’s small or large. Hiring specialist technicians or engineers can be costly, and it’s hard to know which issues to prioritize. These services monitor and manage all aspects of an organization’s technology infrastructure. These services work on a subscription or fixed fee basis. This article provides a brief overview of the different types of IT support available. Let’s look at each of them.
The first type of IT support service is called Tier 1. This is where you’ll be dealing with less-experienced technicians who follow scripts to provide answers. The next level of IT support is called Tier 3, which is the highest level of support. Its main purpose is to provide a high-quality customer experience by understanding the underlying causes of problems. In this category, the technicians specialize in software, hardware, and applications, and are trained to troubleshoot issues and provide solutions.